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Seminars
DEVELOPING EFFECTIVE COMMUNICATION AND BUSINESS WRITING SKILLS
Who is this seminar for?
Anyone who is responsible for building and managing influential relationships, particularly where polished communication and interpersonal skills really count will find the course beneficial. It is ideal for anyone looking to achieve optimum results from work situations that involve other people, especially those that feel their communication skills are stilted or in some way ineffective. Those new to the business world or struggling with the transition from academic language to commercial writing, anyone unsure of how formal one should be in emails and letters, those needing refreshers in punctuation and style.
What is it about?
The way you interact with others can be the key to your workplace success. Whether communicating under pressure, managing challenging relationships or looking to build lasting rapport, your style and interpersonal competence can make or break your chances of successful achievement. This course teaches you how to capitalise on your existing skills, fine-tune your approach and build a strategy for communication with real impact.
Course Overview
• Understand and apply the skills necessary for communication excellence
• Learn new communication styles and increase rapport
• Craft your role – know accountability and impact
• Create a relationship management strategy that works
• Realise the importance of planning and process
• Build your knowledge bandwidth
• Apply the art and science of influence: body language and listening
• Understand push/pull relationships
• Enhance your professional image and personal capital
• Identify different thinking styles to be more persuasive
• Understand fear and positive psychology
• Manage challenging relationships under pressure
• Use questioning techniques to uncover needs and identify issues
• Achieve the best outcomes whatever the proposal, situation or personality
• Undertake exercises in communication excellence including ‘The Trust Index’ and the ‘Key Influencers’ mapping exercise
What do I get out of it?
• Understanding of the attributes of a top relationship builder
• Ability to influence others and be assertive
• Different thinking styles, and discernment to implement them
• Building blocks for a relationship management strategy
• Confidence to banish fear and use the principles of positive psychology
Increase better workplace relationships and add value in all your business relationships through advanced communication techniques
What is it about?
Investing time in developing your communication skills, establishing a more appropriate communication style and practising using it, can be highly rewarding. On this course you will learn to identify your individual style, how to adapt it to different situations and how to listen effectively to build rapport. The result: improved workplace relationships, greater personal impact and the confidence to use your skills for real performance improvement.
Course Overview
• Successful communication and barriers to achieving it
• The characteristics of an excellent communicator
• Methods of communication
• The essentials of communication
• Develop listening skills and build rapport
• Perception and the impact we make
• Determine what skills are required and how to use them
• Communication styles
• Identify individual styles
• Understand what these different styles mean
• Adapt your style to that of others and different situations
• How to use communication
• Hints and tips on applying the skills developed on the course
• Case studies of effective use of communication
• Ensure the communication is relevant
What do I get out of it?
• An understanding of your own communication style and how it impacts on others
• The skills to use your communication style to influence others and develop more effective relationships
• The ability to communicate effectively to ‘gain the edge’ and achieve your objectives
• An awareness of the techniques available, and how and when to use them
2. ESSENTIAL BUSINESS WRITING SKILL
Create business documents that achieve your objectives
What is it about?
This one day course gives you the complete toolkit to write confident effective communications in business. The one day course includes practical exercises on planning and structuring your writing, ensuring best way of getting content across and utilising correct punctuation and grammar. It also covers etiquette appropriate to different forms of correspondence.
Course Overview
• Identify your objective and write to meet it
• The key to success is: ‘keep it short and simple’
• Structure your letters effectively
• Plan the content to get your message across
• Learn standard letter layout
• Practice your skills by writing drafts and undertaking exercises throughout the course
• Experience a brief overview of minute taking and report writing
• Punctuation and grammar
• The essential building blocks of a sentence
• E-mail etiquette
What do I get out of it?
• Skills to make the documents you write stand out from the crowd
• Confidence to structure an argument to achieve your desired outcome
• Belief in your own written work
• Time saved through a structured approach to document planning and creation
